Privacy policy

Last updated: [August, 2026]

1. Introduction

At OpticalGlasses ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit OpticalGlasses.co.uk, create an account, place an order or otherwise interact with us.

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.

By using our Website, you acknowledge that your personal information will be processed as described in this Privacy Policy.

 

 

2. Who We Are

OpticalGlasses.co.uk is a UK-based online retailer of prescription glasses, non-prescription glasses and sunglasses.

If you have any questions regarding this Privacy Policy or how we use your personal information, please contact us using the contact details published on our Website.

 

 

3. Information We Collect

Depending on how you interact with us, we may collect the following information:

Identity Information

  • Name

  • Title (where applicable)

  • Date of birth (where required)

Contact Information

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

Order Information

  • Products purchased

  • Prescription selections

  • Lens options

  • Payment status

  • Order history

Prescription Information

Where you purchase prescription eyewear, we may collect:

  • Optical prescription details

  • Pupillary Distance (PD)

  • Prescription uploads

  • Other measurements required to manufacture your eyewear

Payment Information

Payments are processed securely by our payment providers.

We do not store your full debit or credit card details.

Technical Information

We may automatically collect information including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website usage information

  • Cookies and similar technologies

Marketing Preferences

Where you choose to receive marketing communications, we record your preferences and subscription status.

 

 

4. How We Collect Information

We collect personal information when you:

  • visit our Website;

  • create an account;

  • place an order;

  • upload a prescription;

  • contact our customer support team;

  • subscribe to marketing communications;

  • enter competitions or promotions;

  • leave a review; or

  • interact with cookies and analytics tools.

 

 

5. How We Use Your Information

We use your information to:

  • process and fulfil orders;

  • manufacture prescription eyewear;

  • verify prescription information where necessary;

  • deliver products;

  • process payments and refunds;

  • provide customer support;

  • respond to enquiries;

  • improve our Website and services;

  • detect fraud and maintain Website security;

  • comply with legal and regulatory obligations; and

  • send marketing communications where you have consented or where otherwise permitted by law.

 

 

6. Lawful Basis for Processing

Depending on the circumstances, we process your information because:

  • it is necessary to perform our contract with you;

  • we have a legal obligation;

  • we have a legitimate business interest;

  • you have provided your consent; or

  • another lawful basis applies under UK data protection legislation.

Where consent is required, you may withdraw it at any time.

 

 

7. Prescription Information

Prescription information is used solely for manufacturing and supplying your prescription eyewear and for providing customer support relating to your order.

We only use this information where necessary to fulfil your order or comply with applicable legal obligations.

 

 

8. Sharing Your Information

We only share your personal information where necessary.

This may include:

  • our MHRA-compliant international manufacturing partner for the purpose of manufacturing your eyewear;

  • payment providers;

  • delivery and courier companies;

  • website hosting providers;

  • IT and security providers;

  • analytics providers;

  • marketing service providers (where applicable); and

  • regulatory authorities where required by law.

We do not sell your personal information to third parties.

 

 

9. International Transfers

Because your prescription eyewear may be manufactured by our international manufacturing partner, some personal information required to fulfil your order may be transferred outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate measures to ensure it receives an adequate level of protection in accordance with applicable data protection laws.

 

 

10. Marketing Communications

Where you have chosen to receive marketing communications, we may send information about:

  • new products;

  • promotions;

  • special offers;

  • competitions; and

  • company news.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.

 

 

11. Cookies

Our Website uses cookies and similar technologies to:

  • ensure the Website functions correctly;

  • remember your preferences;

  • analyse Website performance;

  • improve user experience; and

  • measure the effectiveness of advertising and marketing campaigns.

You can manage your cookie preferences through your browser settings or our Cookie Policy.

 

 

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfil your order;

  • comply with legal obligations;

  • resolve disputes;

  • enforce our agreements; or

  • maintain appropriate business records.

Prescription and order information may be retained where required for regulatory, legal or customer service purposes.

 

 

13. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting information over the internet or storing electronic data is completely secure, and we cannot guarantee absolute security.

 

 

14. Your Rights

Depending on your circumstances, you may have the right to:

  • access your personal information;

  • request correction of inaccurate information;

  • request deletion of your personal information;

  • restrict certain processing;

  • object to certain processing;

  • request transfer of your information where applicable;

  • withdraw consent where processing is based on consent; and

  • lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us using the details available on our Website.

 

 

15. Children's Privacy

Our Website is intended for use by adults.

We do not knowingly collect personal information directly from children under the age of 13 without appropriate parental involvement where required by law.

 

 

16. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites, and we encourage you to read their respective privacy policies.

 

 

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the way we process personal information.

The latest version will always be published on our Website.

 

 

18. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the contact information available on OpticalGlasses.co.uk.

If you remain dissatisfied, you have the right to make a complaint to the Information Commissioner's Office (ICO).