Shop with Confidence

If your glasses don't feel quite right, please contact us before returning them.

Many issues can often be resolved without a return, such as:

• Understanding whether a short adjustment period is normal.
  
• Checking your prescription or measurements.
  
• Advising whether a simple frame adjustment by a local optician may improve the fit.
  

Our aim is always to help you get comfortable with your new glasses.

Prescription eyewear is custom-made specifically to your prescription and measurements.

Because of this, we're generally unable to accept returns or offer refunds where:

• you change your mind after production has begun;
  
• incorrect prescription details or measurements were provided;
  
• the wrong frame, colour or lens options were selected; or
  
• your prescription changes after your order has been placed.
  

This does not affect your statutory rights if your glasses are faulty, not as described or have been manufactured incorrectly.

Non-prescription glasses and sunglasses may be returned within 30 days of delivery, provided they:

• are unused and in their original condition;
  
• include their original packaging; and
  
• are suitable for resale.
  

Unless the product is faulty, incorrect or not as described, the cost of returning the item is the customer's responsibility.

Please contact us within 30 days of receiving your order if:

• your glasses arrived damaged during delivery;
  
• you received the wrong product;
  
• you believe your glasses have a manufacturing defect; or
  
• your order does not match your confirmed purchase.
  

Where appropriate, we may ask for photographs or request the product is returned for inspection before arranging a suitable resolution.

All OpticalGlasses products are covered by our 90-day manufacturing guarantee against defects in materials or workmanship under normal use.

If a manufacturing defect develops within 90 days of delivery, we'll assess the issue and, where appropriate, repair, replace or remake your glasses.

The guarantee does not cover:

• accidental damage;
  
• misuse or improper handling;
  
• normal wear and tear;
  
• scratches caused by improper cleaning or storage; or
  
• third-party repairs or adjustments.
  

Where a refund is approved, it will be returned to your original payment method.

Please allow your payment provider time to process the refund after it has been issued.

If you're unsure whether your order qualifies for a return, replacement or refund, please contact our Customer Care team.

We're always happy to talk through your options and help you find the most appropriate solution.